At My Exclusive Travel Club, we strive to provide high-quality outdoor and travel products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

• The product is defective or damaged upon delivery.
• The wrong item was sent.
• The product is unused, in its original packaging, and in the same condition as received.

Returns must be requested within 7 days of receiving the product.

2. Return Process

To initiate a return, please follow these steps:

1. Email us at [email protected] with your order details, reason for return, and photos of the defective/damaged product.
2. Once approved, we will provide return instructions. The product must be sent back within 7 days of approval.
3. Customers are responsible for return shipping costs unless the return is due to our error.

3. Refund Policy

• Refunds will be issued only after the returned item is inspected and approved.
• No cash refunds are provided. Approved refunds will be processed as:
  • Replacement of the product (if available).
• Refund processing may take 5-10 business days after return approval.

4. Non-Returnable Items

We do not accept returns for:

• Used or damaged items (unless damaged during delivery).
• Products returned after the 7-day return window.
• Custom or personalized items.

5. Cancellation Policy

• Orders can only be canceled before shipment. Once shipped, cancellations are not accepted.

For any questions regarding returns and refunds, please contact us at [email protected].